Frequently Asked Questions
Everything you need to know about your ASHLUXE experience.
What is the standard shipping timeframe for orders?
We typically process and ship orders within 2-4 business days. Delivery times vary by location, but domestic orders usually arrive within 5-7 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Do you ship internationally?
Yes, ASHLUXE ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.